Cleveland G.C. 01642 498772 , Castle Eden G.C. 01429 836689 , Catterick G.C. 01748 517172 , Hunley Hotel & G.C. 01287 676216

Online Orders

You can buy items online via a secure credit card ordering system. We accept VISA, MASTERCARD, VISA ELECTRON, DELTA cards. Please note we can process your order via telephone on 01642 498772 for Cleveland GC, 01429 836689 for Castle Eden GC and 01748 517172 for Catterick GC.

Pricing

All of our order processing is carried out using British Pounds Sterling. We display prices in Euros for information only and this is an estimate using local currency conversion rates at the time of processing. All orders placed in countries using Euros will be converted from Pounds Sterling to Euros by your card provider.

Gift Vouchers

Gift vouchers must be redeemed online at www.timjenkinsgolf.co.uk within 180 days of purchase and cannot be used for orders already placed. If the value of the order exceeds the value of the gift voucher, the balance must be paid by credit or debit card. Unused parts of a voucher can be used against further purchases.

Complaints

Tim Jenkins Golf aims to provide the highest level of customer service. If you feel that we have not met that aim, then please e-mail us on info@timjenkinsgolf.co.uk. Your initial complaint will receive a response within 5 working days, informing you of time scales to address your complaint.  Your complaint will be dealt with fairly and as quickly as possible, in a confidential manner.  If the complaint cannot be resolved immediately you will receive a weekly update on progress.  Any information gathered through this procedure is used to monitor and improve our operating practices and procedures.

CUSTOMER SERVICE

We can be contacted on 01642 498772, 01429 836689 & 01748 517172 between 8.30am-6pm, calls charged at your telephone providers normal rates.

Our postal address is:

Cleveland Golf Club

Tim Jenkins Golf

Cleveland Golf Club

Majuba Road

Redcar

Cleveland 

TS10 5BJ

Castle Eden Golf Club

Tim Jenkins Golf

Castle Eden Golf Club

Stockton Road

Castle Eden 

Hartlepool

TS27 4SS


Catterick Golf Club

Tim Jenkins Golf

Catterick Golf Club

Leybrun Road

Catterick Garrison

North Yorkshire

DL9 3QE

Money Back Guarantee

All items have a 7 day money back guarantee.  However if you are dissatisfied with your item, returns will be dealt with upon receipt unused and in its original packaging to the above address.  This excludes custom fitted clubs or goods ordered from the supplier warehouse specifically to honour orders.  Please note we cannot refund postage & packaging charges.

Cancellation Policy

If for any reason you need to cancel your order please phone us on 01642 498772, 01429 836689 or 01748 517172 as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel your order. If an item is cancelled whilst in transit, a minimum £20 re-direction charge will be made for return of the goods back to us without receipt. If this is the case, please follow the returning goods procedure.

company details

Tim Jenkins Golf is incorporated in England (UK) Company No. 04805106

VAT registration No. is 409 2756 43

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